Privacy Policy

Last updated: January 2024

1. Introduction

Eryk's Smart Employees ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered knowledge solutions.

2. Information We Collect

2.1 Business Documents

We collect and process your company documents, including handbooks, policies, FAQs, emails, and databases, to train and operate your AI knowledge system. This data is stored securely and never shared with third parties.

2.2 Usage Data

We collect information about how you use our service, including queries made, response times, and system performance metrics to improve accuracy and user experience.

3. How We Use Your Information

We use your information to:

Provide and operate the AI knowledge system
Train and improve AI accuracy for your business
Process and respond to your queries
Provide customer support and technical assistance
Comply with legal obligations
Improve our services and develop new features

4. Data Security

We implement robust security measures to protect your data:

Encryption: Data encrypted in transit and at rest
Access Controls: Only authorised staff can access your documents
Regular Backups: Your data is always backed up securely
UK Server Storage: Your documents never leave the UK unless requested

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, and we will respond within 30 days.

6. Your Rights

Under GDPR and UK Data Protection Act 2018, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent where applicable

7. Third-Party Services

We use third-party services to operate our business, including cloud hosting, email services, and analytics providers. These providers have access to your data only to perform specific tasks on our behalf and are bound by confidentiality obligations.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: eryk@pygoai.com